LTE is a Call Routing and Analytics Software for Contact Centers. It integrates with all Dialers.
Live Transfers Engine makes Call Routing Simple for Call Centers.
Each client can have their own schedule.
Ex. Monday - Friday 9:00am - 6:00pm, Saturday 10:00am - 1:00pm.
Ability to set Transfers Cap or Budget Cap for anytime. Hourly, Daily, Weekly and Monthly.
With our call concurrency, you can set a concurrency call cap at the client level.
Send the data to your client either before they answer or after they answer the call.
Each client can have their own geo-targeting. You can traget by State, Zip Code and Area Code.
Set up filter rules at a client level, Ex. Age must be greater than 65.
Start transfering calls smarter, better and faster.
Once you send us the data, we will check for available clients by checking their schedule, geo-target, caps, budget, filters and DNC's. We will also check for agents availability.
If you have available clients, we will return back a transfer number where you can transfer the call to.
Once you transfer the call to us, we will do all the logic to transfer the call to the best available client. Our logic inclues the following: Highest Price, Priority, Weight, Round Robin and Effective Price.
Here's what some of our customers say about our platform.
Los Angeles, California
" LTE implementation was critical in addressing changing market dynamics. Flexibility, scalability, 360 degree view of the transfers are vital features of the LTE Engine. Providing faster responses to our clients. The LTE team partnered in the implementation after thoroughly analysing our processes. Process improvement and engineering was the core of the LTE implementation."
Measure the performance of your campaigns and agents by using our comprehensive analytics dashboard and reporting options. Gain a detailed overview of all activities happening. Gather call analytics and team analytics. All on a centralized interface.
Affordable Cloud Phone System For Every Business.
Fixed & Transparent pricing, No Surprises, No Setup Fee.
Minutes: $0.055 / minute
Numbers: $5.00 / month
Recording: $0.01 / minute
Developer API: No
Webhooks: No
Minutes: $0.035 / minute
Numbers: $2.50 / month
Recording: $0.005 / minute
Developer API: Yes
Webhooks: Yes
It is a long established fact that a reader will be of a page when established fact looking at its layout.
LTE is a Live Transfer Platform with powerful engine and logic to transfer your calls to your clients based on the clients rules.
LTE is built for Contact Centers to manage their Live Transfers.
It sits in between the Contact Center and the Client.
Simple; We provide you with an API point to call before each transfer and we return a transfer number to you.
A typical setup will take less than 15 minutes. All you need to do is create the client and set the rules for the client.
Seeing is believing. We are excited to show you our engine!
www.LiveTransfersEngine.com
support@livetransfersengine.com
(615) 667-0002
9:00 AM - 6:00 PM (Central)
725 Cool Springs Blvd Ste #600 Franklin, TN 37067
